Privacy Policy

Your privacy matters to us. This policy explains how we handle your information.

Last updated: 7 August 2025

1. Who We Are

RoshAnDia Decor ("we", "us", "our") is a balloon and event decoration business based in London, UK. We are committed to protecting the privacy and security of our customers and website visitors.

2. Information We Collect

We may collect the following information:

Contact details — name, email address, phone number, provided when you submit an enquiry or contact form.
Event details — event type, date, venue, and any preferences you share with us during consultation.
Website usage data — pages visited, time spent, browser type, and device information collected via cookies and analytics tools.
Communications — messages you send us via email, WhatsApp, or the website contact form.

3. How We Use Your Information

We use your information to:

Respond to your enquiries and provide quotes.
Plan, coordinate, and deliver your event decoration.
Send you updates about your booking or relevant services (only with your consent).
Improve our website and services.
Comply with legal obligations.

4. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your details with:

Trusted service providers who assist in delivering our services (e.g. venue staff, delivery partners), only as necessary.
Legal authorities if required by law or to protect our rights.

5. Cookies

Our website uses cookies to enhance your browsing experience and gather anonymous analytics. You can manage cookie preferences in your browser settings. Essential cookies are required for the website to function properly.

6. Data Security

We take appropriate measures to protect your personal data against unauthorised access, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry data is typically retained for up to 24 months after your last interaction.

8. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data.
Object to or restrict processing of your data.
Withdraw consent at any time.

To exercise any of these rights, please contact us at hello@roshandia.co.uk.

9. Third-Party Links

Our website may contain links to external sites (e.g. WhatsApp, Instagram). We are not responsible for the privacy practices of these third-party platforms. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy, please contact us: